Reference

How We Protect Your Privacy on caritoto

When you open an account with us, your personal details, deposit history, and withdrawal records stay encrypted and secure.

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caritoto How We Protect Your Privacy on caritoto
GET IN TOUCH

How to Reach Us About Privacy

Team online

Live Chat

Open your account and select Help in the lobby. Our support team responds in English during your local playing hours, available 24/7 for privacy questions and data requests.

Email Privacy Team

Send data access or deletion requests to our privacy contact email. We confirm receipt within 24 hours and process requests within 14 calendar days where required by local law.

Account Settings

Log into your caritoto account, go to Settings > Privacy & Security to review your stored details, download your data history, or update personal information anytime.

DATA SECURITY INSIDE

How We Handle Your Information Safely

Encryption & Storage

All account data, payment records and personal details are encrypted in transit and at rest. We store your information on secure servers; backups are kept offline. Your withdrawal history and deposit receipts remain encrypted even after you close your account.

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are processed through tokenized payment gateways. We never store full bank details on our servers; only transaction IDs and amounts are logged for your records.

Cookie & Tracking Practices

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us spot login issues or unusual account activity. You can disable non-essential cookies in your browser; essential ones stay active for security.

Third-Party Sharing

Your data is shared only with payment processors, identity-verification partners, and where required by Indonesian law enforcement or regulatory bodies. We do not sell or rent your personal information.

Data Retention Schedule

Active account data is kept for the duration of your membership. After you close your account, we retain transaction records for 7 years for audit and anti-fraud purposes, then securely delete personal identifiers.

Your Access & Correction Rights

Open your account and go to Settings > My Data to download a copy of what we hold. Request updates, corrections, or deletion through our privacy email. Depends on local law if deletion is possible once retention periods apply.

Frequently Asked Questions About Your Privacy

We collect your full name, email address, phone number, date of birth for age verification, and banking details for deposit and withdrawal processing. Players in Medan and Semarang provide the same details. We also log your IP address and device type for security. This data is used only to verify your identity, process payments, and detect fraudulent access.

Once you close your account, we retain your transaction history and identity verification details for 7 years to comply with Indonesian accounting and anti-fraud regulations. Personal identifiers like your phone number and email are deleted after 2 years unless a dispute or withdrawal reversal is pending. Contact support if you need early deletion where local law permits.

Yes. Log into your account, go to Settings > My Data, and download a complete copy of your personal information, deposit history, and withdrawal records. This export includes your account creation date, all DANA, OVO, GoPay and QRIS transactions, and any support tickets you've filed. The download is available 24/7.

No. We do not sell or rent your personal data to third parties for marketing. We share data only with payment processors to complete your DANA, OVO, GoPay and QRIS deposits, identity-verification partners for security checks, and authorities where required by Indonesian law. You always remain anonymous to advertisers.

Session cookies keep you logged in during your play. Preference cookies remember your lobby settings and language choice. Analytics cookies help us spot technical issues or unusual login patterns that might indicate account compromise. You can disable non-essential cookies in your browser settings; security cookies cannot be disabled as they protect your account.

Contact our support team immediately via live chat or email. We will review your login history, lock your account if needed, and help you change your password and security settings. If unauthorized withdrawals appear, we'll investigate and halt the transaction. Response times are within 2 hours for active account compromise reports.

Deletion depends on local law. We cannot delete data required for transaction verification or fraud prevention. However, we can anonymize or redact personal details like your phone number and email after the retention period ends. Open a data deletion request through Settings > Privacy, and we'll confirm what can be removed within 14 days.

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